Returns/Lay-Buy/ Exchanges

Thank you for shopping at Royal Raine! The following is our return and exchange policy.



Returning
 Returns are eligible for a refund only by mail and must meet the following criteria in order to be considered:

  • Royal Raine does not offer refunds. EXCHANGE ONLY. If an item is returned, store credit will be issued for the subtotal amount.
  • If your item was damaged/incorrect upon receipt email info@royalraine.ca within 6hrs of receiving the package with photo proof. Failure to do so will result in our inability to replace your item.
  • Items are unwashed and unworn with original tags attached.
  • The return must be processed within 14 days of the original order date.
  • Items must be accompanied by a paper copy of the original invoice. This paper copy serves as your receipt.
  • A tracking number for the returned package must be obtained by the customer in case the package is lost on its way back to Royal Raine. Failure to do so may result in us not being able to process your return.
  • Any returned items that do not meet our terms will be discarded  upon receipt.
  • Please keep in mind that original shipping fees are NOT refundable and not applicable to your store credit.
  • Items purchased under a Buy 2 Get 1 Free promotion are not eligible for exchange OR refund.
  • All "Final Sale" items cannot be returned or exchanged. - All gift cards, cosmetics, jewelry, intimates (underwear and bras) and swimwear is final sale and may not be returned or exchanged

Lay Away/ Lay-Buy

Layaway

Our Layaway plan allows you to reserve your favorite clothing with a down payment of 25% of the applicable price. There is a 60 day grace period to finish paying the remaining balance. Once paid off, your items will be received within 3- 5 days. If you do not pay 100% on or before 60 days your layaway will be canceled and you will not be entitled to a refund for non-compliance.

Layaway is offered ONLINE only.

ONE TIME SERVICE FEE: $1.99

PUT IT ON LAYAWAY (Lay-Busy) powered by PayPal makes it easy for you to buy the products and services that you need by paying for them via a down  25-50% payment and up to two months to pay the balance. 

SECURITY: All Payments are processed within PayPal’s secure environment.

CONVENIENCE: Payments are automatically set up between you and the seller with no intervention by either party ever. Unless a payment is missed. Please do not send additional payments, this is not how our LAYAWAY (lay-buy) system works unfortunately. 

FLEXIBLE: You can also call us to move the pending payments earlier or later. Unfortunately we cannot finalise your LAYAWAY (lay-buy) earlier than the time you have set up your lay-buy. 

CHOICE: A LAYAWAY (Lay-Buy) Payment can be made and recurring profile setup via your PayPal account or your credit card.

4 SIMPLE STEPS

1. CHECKOUT
Select PUT IT ON LAYAWAY (Lay-Buy)  powered by PayPal payment option at checkout.

2. ENTER PAYPAL
Complete down-payment and setup recurring profile in PayPal’s secure environment.

3. SCHEDULED PAYMENTS
Payments are processed by PayPal on the scheduled date YOU set. Check your order status within your PayPal reporting module. Contact us if you want to move your payments earlier or later. Unfortunately we cannot finalise your LAYAWAY (lay-buy) earlier than the time you have set up your lay-buy. 

4. RECEIVE MERCHANDISE
Receive the item or service shortly after your last payment.

No interest charges ever, no membership fees ever – NO DEBT.

 

Under our Layby agreement the customer is deemed to have agreed to the following terms:
• A non-refundable deposit of 50% minimum is required for payment when the layby is set up. 
• Laybys are on a  2 month term.
• Laybys exceeding the 2 month period (without approved extension) will result in cancellation of layby and forfeiture of deposit paid.
• All laybys require regular repayments.

• The cancellation of any individual layby items will result in a 10% cancellation fee. 

• Please choose carefully as once the layby is set up, no changes can be made.
• Prices of items on layby are fixed to the price at the time of the layby, discounts will not be given at the time of pick up regardless of sale prices at the time.

NO REFUND. EXCHANGE ONLY OR STORE CREDIT!

 

Please remember when setting up a  Layaway (lay-buy) you will need access to your pay pal email address as all confirmation and invoices will be sent to this email address. Once a Layaway has been set up, we cannot change your email details.
Before calling or emailing to follow up your Layaway please have your Layaway order number ready.

Thank you!