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FAQs

You Were Wondering?

We're always happy to hear from you, but we know sometimes you just want an answer. Here is a collection of answers to the most often-asked questions. If you can't find what you're looking for, please use our contact Form to let us know.

How fast are orders processed?

Once your order is processed and shipped, you will receive a shipping conformation email. Orders placed by 1PM PST with an expedited shipping option will be processed within the same business day. Please note that your order may take longer to process during the holiday season due to the large volume of orders we receive during that time.

We cannot guarantee the cancellation of any order once the order has been placed. You may cancel your order only before the order has been processed. To cancel or make changes to your order, contact info@royalraine.ca immediately after you have placed your order. Orders cannot be cancelled once the order has been processed.

How do I know that my information is secure on this site?

The protection of your information is a priority at Royal Raine.

When entering personal information such as your credit card, name, and address, you will see an unbroken key or a closed lock, depending on your browser, near the web address bar meaning that the page and your information is secure.

We also use industry standard encryption technologies for the overall security of transferring and receiving data from our site.

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